Redbull88 Privacy Policy – Data Protection for Malaysian Users

Redbull88 is an online Sports Betting and casino platform serving users in Malaysia. We understand that privacy is a fundamental right, and we are committed to protecting your personal information to the highest standard we are able to provide.

This Privacy Policy applies to all information we collect through the redbull88.best website, the redbull88 mobile app, interactions with our customer support team, and any other official redbull88 communication channels. This Policy forms part of Terms & Conditions redbull88 and should be read together with it.

Redbull88 is the data controller for all personal information we collect from platform users. This means we are responsible for ensuring your data is processed in accordance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA).

Redbull88 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we may collect:

Redbull88 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless specifically required for identity verification purposes under applicable law.

Redbull88 collects your personal data through the following methods:

• Direct account registration — when you complete the registration form with your name, phone number, and other required details.
• Identity verification (KYC) — when you submit identification documents for the purpose of account verification or a high-value withdrawal.
• Financial transactions — when you make a deposit via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost or ShopeePay, the relevant transaction details are recorded automatically.
• Platform usage — in-platform activity such as Sports Betting, Live Casino games, table games, and interface interactions are recorded for security and service improvement purposes.
• Automated technologies — cookies, web beacons, and similar tracking technologies that collect technical data when you browse the redbull88 platform.
• Customer support interactions — when you contact our support team via live chat, email or WhatsApp, the conversation is recorded for quality assurance and dispute resolution purposes.

Redbull88 uses your personal data solely for the following legitimate purposes:

• Service provision — to create and manage your account, process deposits and withdrawals via local Malaysian payment methods, and provide access to all redbull88 platform features.
• Identity verification and fraud prevention — to ensure every account belongs to a legitimate individual and to prevent fraud, money laundering and platform abuse.
• Legal and regulatory compliance — to fulfil legal obligations under Malaysia's PDPA, as well as KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements set by regulatory bodies.
• Account security and protection — to detect suspicious login activity, prevent unauthorised access and protect your account from security threats.
• Service improvement — to analyse platform usage patterns in aggregate in order to improve the user experience, fix technical bugs, and develop new features.
• Service communications — to send important notices regarding your account, updates to our terms, promotional information you have agreed to receive, and responses related to your complaints or enquiries.
• Responsible Gaming Programme — to monitor gaming patterns and reach out to users showing signs of at-risk behaviour, in line with our commitment Responsible Gaming redbull88.

Redbull88 does not use your data for any purpose not stated above without first obtaining your explicit consent.

Redbull88 does not sell your personal data to any party. However, there are limited situations in which we may need to share your data with trusted third parties in order to provide our services:

• Payment providers — payment service providers DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay receive only the minimum transaction information required to securely process your deposits and withdrawals.
• Game providers — companies such as Evolution Gaming, Pragmatic Play Live, SA Gaming, and Ezugi may receive the minimum session data required to deliver live casino and table game services.
• Technology service providers — cloud computing, cybersecurity and technical infrastructure service providers that assist in operating the redbull88 platform — are all bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement — where required by Malaysian law or a valid court order, redbull88 will disclose the necessary data to the relevant authorities.

Redbull88 continually invests in data security infrastructure to ensure your personal information is always well protected. The technical and organisational measures we have implemented include:

• 256-bit SSL/TLS Encryption on all communications between your browser or app and the redbull88 servers — no information is transmitted in plain text.
• Encryption of data at rest — all sensitive data stored in the redbull88 database is encrypted, including financial information and personal details.
• Role-based access control — only redbull88 staff who require access to specific data in order to carry out their authorised duties are permitted to access that data.
• Two-factor authentication (2FA) — available to all member accounts and mandatory for staff accounts accessing the redbull88 administration system.
• 24/7 security monitoring — redbull88's cybersecurity team continuously monitors systems to detect and respond to any threats or anomalies.
• Regular penetration testing — redbull88's systems undergo independent security testing on a regular basis to identify and address vulnerabilities before they can be exploited.
• Secure data backups — data is backed up regularly and stored in separate encrypted storage to ensure rapid recovery in the event of an incident.

Despite all these security measures, no online system can guarantee absolute security. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.

Redbull88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements:

• Active account data — retained for the duration your account remains active with redbull88, plus any additional period required to meet legal obligations following account closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
• Security logs — retained for 12 months to facilitate security incident investigations and dispute resolution.
• Customer support records — retained for 3 years to allow historical reference in the event of prolonged disputes.
• Marketing data — retained for as long as you consent to receive marketing communications. You may opt out at any time by contacting our support team.

When data is no longer required, redbull88 will securely delete or anonymise it in accordance with established data deletion procedures.

Redbull88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse a website.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login session authentication, security, and basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — collects data on how you use the platform (pages visited, time spent, errors encountered) to help us improve the user experience. All data is collected in aggregate and does not identify any individual personally.
• Functional cookies — remembering your preferences such as display language, table display settings, and other configurations to provide a more personalised experience.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the redbull88 platform and prevent you from logging in properly.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by redbull88:

Redbull88 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should we discover that data from an underage individual has been collected without our knowledge — potentially due to false information provided during registration — we will take immediate steps to:

• Closing the account in question immediately.
• Permanently deleting all associated personal data from our systems.
• Returning any remaining balance in the account to the relevant bank cardholder.

Redbull88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to the security technologies we use.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notice to your registered email address at least 14 days before the changes take effect.
• A notice will be displayed on the redbull88 platform when you log in, for a period of no less than 30 days.

Your continued use of the redbull88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data in accordance with the procedure set out in Section 9.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way redbull88 handles your personal data, please contact us through the following channels:

• Privacy email: support@redbull88.best (please indicate "Privacy Enquiry" in the email subject line)
• Live chat: available on the redbull88 platform, 24 hours a day, 7 days a week
• WhatsApp: number available within the redbull88 platform after logging in

Redbull88 will acknowledge receipt of any privacy-related enquiry within 24 hours and will endeavour to provide a full response within 14 business days. If your matter involves a complex data rights request, we may require up to 30 days to fully process it, and we will keep you informed of the progress throughout.

If you believe that redbull88 has not handled your privacy complaint to your satisfaction, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010.